This Payment Policy explains the payment-related terms that apply when customers purchase hoodies through our website. It is intended to provide clear information about payment processing, order confirmation, payment verification, refunds, and payment-related enquiries.
1. Company and Contact Information
This website is operated by:
Company Name: Elvane
Address: 108 THIRLMERE GARDENS, NORTHWOOD, HA6 2RU
Email: support@elvane.online
Telephone: +44 7811433960
Customers who have questions about payments, charges, refunds, or payment-related order issues may contact us using the details above.
2. Payment Requirement
Full payment is required before an order can be processed and prepared for fulfilment.
By submitting an order, the customer agrees to pay the total amount displayed during checkout, including the price of the products and any other charges clearly shown before the order is submitted.
An order is not considered fully accepted for processing until the payment has been successfully authorised or otherwise confirmed.
3. Prices
Product prices are displayed on the relevant product pages and during checkout.
Customers should review the final order total carefully before completing payment.
The amount shown at the final stage of checkout is the amount the customer agrees to pay for the order, subject to any correction required where an obvious pricing or technical error has occurred.
4. Payment Authorisation
When a customer submits payment information, the payment may be subject to authorisation by the payment provider, card issuer, bank, or other financial institution involved in the transaction.
Payment authorisation may include verification of the payment details, available funds, account status, and security information.
We cannot guarantee that a payment provider or financial institution will approve a transaction.
5. Payment Processing
Payments may be processed through third-party payment service providers used by the website.
Payment information submitted during checkout may therefore be transmitted to the relevant payment processor for the purpose of completing the transaction.
We do not control the independent authorisation procedures used by banks, payment providers, or financial institutions.
6. Payment Security
Customers are responsible for ensuring that the payment information provided during checkout is complete, accurate, and authorised for use.
Payment information may be subject to security and fraud-prevention checks.
Where additional verification is required, the payment or order may remain pending until the necessary checks have been completed.
7. Payment Verification
We may review a transaction where there are reasonable concerns regarding payment accuracy, security, suspected fraud, unauthorised use, unusual transaction activity, or inconsistencies in the information provided.
We may request additional information where reasonably necessary to verify a payment or protect the customer and the business against fraudulent activity.
An order may be delayed or cancelled where payment cannot be satisfactorily verified.
8. Declined Payments
If a payment is declined, the order may not be completed.
A payment may be declined for reasons including insufficient funds, incorrect payment information, payment provider restrictions, security checks, expired payment credentials, or restrictions imposed by the issuing bank.
Customers should check their payment information carefully or contact their payment provider if they believe a payment has been declined incorrectly.
9. Failed Payment Attempts
Where a payment attempt is unsuccessful, customers should avoid repeatedly submitting the same transaction within a short period if they are uncertain whether a charge has already been authorised.
Customers may contact us if they require assistance confirming whether an order or payment was successfully received.
10. Duplicate Charges
If a customer believes that they have been charged more than once for the same order, they should contact us as soon as reasonably possible.
The customer should provide sufficient order and transaction information to allow us to investigate the matter.
Where a duplicate charge is confirmed, appropriate action will be taken to resolve the issue.
11. Pending Transactions
Some payments may temporarily appear as pending or authorised on a customer's bank or payment account before the transaction is fully completed.
The time required for a pending transaction to be completed, released, or updated may depend on the customer's bank or payment provider.
We are not responsible for delays caused solely by a financial institution's internal processing procedures.
12. Order Confirmation
After a successful order submission, customers may receive an order confirmation using the contact information provided during checkout.
Receipt of an order confirmation does not prevent us from conducting reasonable payment verification or order checks where necessary.
If a payment cannot be confirmed, we may contact the customer before the order is processed further.
13. Payment Errors
Customers should contact us promptly if they notice an error relating to the amount charged, the payment status, or the payment information associated with an order.
We will review payment-related concerns using the available order and transaction records.
Where an error is confirmed, we will take reasonable steps to correct it.
14. Unauthorised Payments
Customers should contact their bank or payment provider immediately if they believe that their payment method has been used without authorisation.
Customers may also contact us regarding an order that they believe is associated with an unauthorised payment.
We may request information reasonably necessary to identify the relevant transaction and investigate the matter.
15. Refund Payments
Where a refund is approved in accordance with the applicable return and refund terms, the refund will normally be processed in connection with the original order.
The time required for a refund to become visible in the customer's account may depend on the payment provider or financial institution.
Processing times controlled by banks or payment providers are outside our direct control.
16. Partial Refunds
Where only part of an order qualifies for a refund, the amount refunded will correspond to the approved refundable portion of the order.
Any refund will be calculated based on the circumstances of the relevant order and the applicable return and refund terms.
Customers will not receive a refund greater than the amount properly refundable for the relevant transaction.
17. Order Cancellation and Payment
If an order is cancelled before fulfilment and a payment has already been successfully collected, any applicable refund will be handled according to the circumstances of the cancellation and the applicable cancellation and refund terms.
An order cannot be considered cancelled solely because a customer contacts their bank or payment provider.
Customers should contact us directly regarding cancellation requests.
18. Chargebacks and Payment Disputes
Customers are encouraged to contact us first if they believe there is a payment or order problem so that we have an opportunity to investigate and resolve the issue.
If a payment dispute or chargeback is initiated, we may provide relevant transaction, order, communication, fulfilment, and payment information to the payment provider or financial institution handling the dispute.
Any information provided will be limited to what is reasonably relevant to the payment dispute.
19. Fraud Prevention
We reserve the right to refuse, suspend, or cancel an order where there is a reasonable concern relating to fraud, unauthorised payment activity, misuse of payment information, or another significant payment security issue.
Where appropriate, payments associated with cancelled orders will be handled according to the relevant circumstances and applicable refund terms.
These measures are intended to protect customers and the business from fraudulent or unauthorised transactions.
20. Payment Enquiries
Customers who require assistance with a payment, charge, payment confirmation, refund, duplicate transaction, declined payment, or other payment-related issue may contact us.
Company Name: Elvane
Address: 108 THIRLMERE GARDENS, NORTHWOOD, HA6 2RU
Email: support@elvane.online
Telephone: +44 7811433960
When contacting us about a payment issue, customers should provide sufficient order information to allow us to identify the relevant transaction and respond efficiently.