These Terms and Conditions govern the use of this website and the purchase of hoodies and other products offered through it. By accessing this website, placing an order, or purchasing any product, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Business Information
This website is operated by:
Company Name: Elvane
Address: 108 THIRLMERE GARDENS, NORTHWOOD, HA6 2RU
Email: support@elvane.online
Telephone: +44 7811433960
Customers may contact us using the details above regarding orders, products, payments, deliveries, returns, refunds, complaints, or other matters relating to purchases made through this website.
2. Scope of These Terms
These Terms and Conditions apply to all visitors, customers, and users of this website and to all contracts for the purchase of products made through the website.
By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
Nothing in these Terms and Conditions is intended to limit or exclude any rights that consumers are entitled to under applicable UK consumer law.
3. Products
We sell hoodies through this website.
We make reasonable efforts to ensure that product descriptions, specifications, photographs, colours, measurements, materials, and other product information displayed on the website are accurate.
Product images are provided to help customers understand the appearance of the products. Actual colours may vary slightly depending on screen settings, lighting, photography, manufacturing variations, or other factors.
Customers should review the product description, available sizes, product details, and other relevant information before placing an order.
Minor variations that do not materially affect the product's quality, function, or overall appearance may occur.
4. Product Availability
All products are offered subject to availability.
Adding a product to a shopping basket does not reserve that product.
If a product becomes unavailable after an order has been submitted, we may contact the customer and cancel the affected item or order.
Where payment has already been taken for a product that cannot be supplied, the appropriate amount will be refunded using the applicable payment method where possible.
We are not required to continue offering any particular product indefinitely and may change or discontinue products available on the website.
5. Prices
The price payable for a product is the price displayed on the website at the time the order is submitted, subject to correction of obvious errors.
Customers should review the total amount payable before completing checkout.
Where applicable, delivery charges or other charges will be displayed during the checkout process before the order is submitted.
We may change product prices at any time, but price changes will not normally affect orders that have already been accepted.
If an obvious pricing or technical error occurs, we may contact the customer before processing the order.
6. Placing an Order
Customers are responsible for providing complete and accurate information when placing an order.
This may include the customer's name, delivery address, billing information, contact details, selected product, size, quantity, and any other information necessary to process the order.
Before submitting an order, customers should carefully check all information entered during checkout.
Submitting an order represents an offer to purchase the products included in that order.
Receipt of an order does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including product unavailability, incorrect information, suspected fraud, payment failure, or an obvious pricing error.
7. Order Acceptance
A contract for the purchase of products is formed when the order has been accepted and processed in accordance with the information provided during checkout and any order confirmation issued to the customer.
We may contact the customer where additional information is reasonably required before an order can be processed.
Customers should review any order confirmation received and notify us promptly if they identify incorrect information.
Acceptance of one product in an order does not necessarily require acceptance of another product where part of an order cannot be fulfilled.
8. Payment
Customers must pay the total amount shown during checkout using a payment method made available on the website.
By submitting payment information, the customer confirms that they are authorised to use the selected payment method.
An order may not be processed if payment is declined, reversed, rejected, incomplete, or otherwise unsuccessful.
Customers are responsible for ensuring that the information provided for payment purposes is accurate.
We reserve the right to suspend or cancel an order where there are reasonable concerns relating to payment security, fraud, unauthorised transactions, or incorrect payment information.
9. Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
We will use reasonable efforts to arrange delivery to the address supplied during checkout.
Customers should contact us as soon as possible if they discover an error in their delivery information.
Once an order has reached a stage where delivery information can no longer reasonably be changed, we may be unable to redirect the parcel.
Delivery dates or delivery estimates may be affected by circumstances outside reasonable control, including courier delays, transport disruption, customs procedures where applicable, severe weather, operational disruption, or incorrect customer information.
Nothing in this section limits any mandatory consumer rights relating to delivery.
10. Ownership and Responsibility for Products
Ownership of products transfers in accordance with applicable law and after the required payment has been received.
Customers should take reasonable care when receiving and storing delivered products.
If a parcel appears damaged when delivered, customers are encouraged to retain the packaging and contact us with relevant order information so that the matter can be reviewed.
Customers should notify us within a reasonable period if products are missing, damaged, incorrect, or materially different from what was ordered.
11. Right to Cancel Online Orders
Consumers purchasing products online may have a statutory right to cancel qualifying purchases under UK consumer law.
For most qualifying online purchases of goods, a consumer may notify the seller of their decision to cancel within 14 days after receiving the goods.
Where an order contains multiple items delivered separately, the statutory cancellation period may be calculated according to the applicable legal rules.
Customers wishing to exercise a cancellation right should clearly inform us of their decision using the contact details provided in these Terms.
Where cancellation rights apply, products should be returned within the applicable statutory period after the customer has communicated the decision to cancel.
Nothing in these Terms removes or reduces any statutory cancellation right available to a consumer.
12. Returns
Where a customer has a legal or otherwise applicable right to return a product, the product should be returned in a manner that allows it to be appropriately identified and associated with the relevant order.
Customers should take reasonable care of products while they are in their possession.
Customers may inspect products in a way that would reasonably be permitted when examining goods before purchase.
Where permitted by law, a refund may reflect any reduction in value caused by handling that goes beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the product.
Returned products should be appropriately packaged to reduce the risk of damage during transit.
Statutory rights relating to faulty, damaged, incorrect, or misdescribed products remain unaffected.
13. Refunds
Where a refund is legally required or otherwise approved, it will be processed in accordance with applicable UK law and the circumstances of the order.
For qualifying cancelled online orders, refunds will be handled within the time limits required by applicable consumer law.
Where legally applicable, the refund may include the amount paid for the returned product and any delivery amount that must be refunded under law.
We may be entitled to wait until returned goods are received or until the customer provides appropriate evidence of return, where permitted by law.
Refunds will normally be made using the original method of payment where reasonably possible.
Any rights available to customers for faulty or misdescribed goods remain separate from the right to cancel an online purchase.
14. Faulty, Damaged, or Misdescribed Products
Products supplied to consumers must comply with applicable UK consumer law.
Products should be of satisfactory quality, fit for their intended purpose where legally required, and correspond with their description.
If a customer believes a product is faulty, damaged, incorrect, or materially different from its description, they should contact us and provide the relevant order details and information about the issue.
Depending on the circumstances and applicable law, the customer may be entitled to remedies including repair, replacement, price reduction, rejection of the goods, or a refund.
Nothing in these Terms limits the customer's statutory rights in relation to faulty or non-conforming goods.
15. Product Care and Customer Use
Customers should follow any care instructions supplied with a product.
We are not responsible for deterioration caused solely by misuse, improper washing, inappropriate storage, accidental damage, failure to follow care instructions, unauthorised alteration, or ordinary wear and tear.
This does not affect responsibility for defects or problems that existed when the product was supplied or any other rights that cannot legally be excluded.
Customers should select the correct product size and review available sizing information before ordering.
16. Website Information and Availability
We aim to keep this website available and the information displayed on it reasonably accurate.
However, we do not guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.
We may update, maintain, modify, suspend, or change parts of the website where reasonably necessary.
Product availability, descriptions, prices, images, and other website content may be updated from time to time.
We may correct typographical, technical, or administrative errors identified on the website.
17. Acceptable Use
Customers and visitors must not misuse this website.
You must not knowingly introduce malicious software, viruses, harmful code, or other material intended to interfere with the operation or security of the website.
You must not attempt to gain unauthorised access to the website, its systems, customer information, administrative areas, servers, or associated technical infrastructure.
You must not use the website for fraudulent, unlawful, abusive, or deceptive activities.
We may restrict access where reasonably necessary to protect customers, the website, or our operations from unlawful or harmful activity.
18. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes or limits statutory rights available to consumers under UK law.
We are not responsible for losses caused by circumstances that could not reasonably have been anticipated or prevented, except where applicable law provides otherwise.
We are not responsible for losses resulting solely from inaccurate information supplied by the customer, such as an incorrect delivery address, where we have acted reasonably on the information provided.
For consumers, these Terms do not exclude responsibility for products that fail to meet legal requirements.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
19. Changes to These Terms
We may revise these Terms and Conditions where reasonably necessary, including to reflect changes to our website, business operations, products, legal obligations, or consumer protection requirements.
The Terms applicable to a purchase will generally be those presented to the customer when the relevant order is placed, subject to mandatory legal requirements.
Customers should review the Terms and Conditions available on the website before placing future orders.
Any amendment to these Terms will not remove statutory rights that have already arisen in connection with an existing purchase.
20. Contact and Governing Law
Questions, complaints, order enquiries, cancellation requests, return enquiries, or other matters relating to these Terms and Conditions may be directed to:
Company Name: Elvane
Address: 108 THIRLMERE GARDENS, NORTHWOOD, HA6 2RU
Email: support@elvane.online
Telephone: +44 7811433960
These Terms and Conditions are governed by applicable laws of the United Kingdom.
If you are a consumer, nothing in these Terms is intended to deprive you of any mandatory protections or rights available under the laws applicable to you.
We encourage customers to contact us directly if a problem arises so that the matter can be reviewed and an appropriate resolution can be considered.