Shipping Policy

This Shipping Policy explains the general procedures and conditions that apply to the processing, dispatch, delivery, and receipt of hoodie orders placed through our website. We aim to handle each order carefully and provide customers with clear information regarding the shipping process.

1. Order Processing

Orders are reviewed and prepared for shipment after they have been successfully submitted and the relevant order information has been received.

Order processing may include checking product availability, confirming the selected product variations, preparing the items for packing, reviewing delivery information, and completing the necessary dispatch preparation.

Processing time is separate from the time required for the parcel to travel from the dispatch point to the delivery address.

2. Order Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include the recipient's name, delivery address, postcode, and other information necessary for successful delivery.

Customers should carefully review their delivery details before completing an order. Incorrect, incomplete, or outdated information may result in delays, unsuccessful delivery, or the parcel being returned.

3. Address Changes

If a customer notices an error in the delivery address after submitting an order, they should contact us as soon as possible.

We will make reasonable efforts to assist with an address correction where the order has not yet been prepared or dispatched.

Once an order has entered the shipping process, it may no longer be possible to amend the delivery address.

4. Order Preparation

Hoodies are prepared for shipment according to the products, colours, sizes, quantities, and other options selected by the customer when placing the order.

Customers should ensure that all product selections are correct before completing their purchase.

Before dispatch, orders may be checked to help ensure that the correct items are prepared for shipment.

5. Packaging

Orders are packaged with reasonable care to help protect the products during ordinary transportation and handling.

The type and size of packaging may vary depending on the quantity of items ordered, the nature of the products, and the requirements of the shipment.

Customers should inspect the parcel and products after delivery and contact us if they identify a significant delivery-related problem.

6. Dispatch Confirmation

Where applicable, customers may receive notification after an order has been dispatched.

A dispatch notification indicates that the parcel has entered the delivery process. It does not mean that the parcel has already been delivered.

Any delivery information provided should be treated as an estimate unless expressly stated otherwise.

7. Delivery Time

Delivery time may vary depending on the delivery destination, transportation arrangements, order volume, local delivery conditions, public holidays, weather conditions, customs procedures where applicable, and other circumstances outside our reasonable control.

We do not state a fixed delivery period where no confirmed delivery period has been provided for the particular order.

Customers should therefore refer to the delivery information made available during the ordering or dispatch process.

8. Delivery Delays

Although reasonable efforts are made to support timely delivery, delays may occasionally occur.

Possible causes may include transportation disruption, severe weather, increased seasonal demand, local delivery restrictions, incorrect address information, customs procedures, operational problems, or other circumstances outside our reasonable control.

A delay does not necessarily mean that an order has been lost.

Customers who believe that an order has been significantly delayed may contact us for assistance.

9. Delivery Attempts

Depending on the delivery arrangements used for an order, the delivery service may attempt to deliver the parcel to the address provided by the customer.

If nobody is available to receive the parcel, the delivery service may follow its own procedures, which may include another delivery attempt, leaving appropriate delivery instructions, or arranging another method of collection or delivery.

Customers are responsible for reviewing any delivery notifications relating to their parcel.

10. Failed Delivery

Delivery may fail where the delivery address is incorrect or incomplete, access to the property is restricted, the recipient cannot be located, the parcel is not collected where collection is required, or delivery cannot otherwise be completed.

Where a parcel is returned because delivery was unsuccessful, customers should contact us so that the circumstances can be reviewed.

Any further action will depend on the status of the parcel and the circumstances of the failed delivery.

11. Returned Parcels

A parcel may be returned following unsuccessful delivery, incorrect address information, refusal of delivery, failure to collect the parcel, or another delivery-related issue.

If an order is returned, we will review the available information before determining the appropriate next step.

Customers may be asked to confirm or correct their delivery details where necessary.

12. Tracking Information

Tracking information may be provided where tracking is available for the shipment.

Tracking information can help customers follow the progress of a parcel after dispatch.

Tracking updates are generally provided through the relevant delivery network, and there may occasionally be a delay between the physical movement of the parcel and the appearance of a new tracking update.

The absence of a recent tracking update does not automatically mean that the parcel has been lost.

13. Delivery Status

Customers should review the available tracking or delivery information before contacting us about an order that is still in transit.

If tracking information indicates that the parcel is delayed, awaiting delivery, awaiting collection, or subject to another delivery process, customers may need to allow the relevant delivery procedure to continue.

We may request order details when assisting with a delivery enquiry.

14. Parcels Marked as Delivered

If tracking information shows that a parcel has been delivered but the customer cannot locate it, the customer should first check the delivery location carefully.

Customers may also wish to check whether the parcel was accepted by another person at the delivery address or placed in an appropriate delivery location.

If the parcel still cannot be located, the customer should contact us with the relevant order information so that the matter can be reviewed.

15. Damaged Parcels

If a parcel arrives with visible damage, customers should inspect the contents carefully.

If the products have been damaged during delivery, customers should contact us and provide sufficient information about the order and the condition of the products.

Customers should retain the relevant packaging where reasonably possible while the matter is being reviewed.

16. Missing or Incorrect Items

Customers should inspect the contents of their order after delivery.

If an item appears to be missing or if the customer receives an item that does not correspond with the order, the customer should contact us with the relevant order details.

We will review the order information and the reported issue before determining the appropriate response.

17. Customer Responsibility

Customers are responsible for ensuring that someone can receive or otherwise obtain the parcel according to the applicable delivery arrangements.

Customers are also responsible for monitoring relevant delivery notifications and responding to any instructions relating to delivery or collection.

Failure to follow delivery instructions may contribute to delays or unsuccessful delivery.

18. Circumstances Outside Our Control

We are not responsible for shipping delays caused by circumstances that could not reasonably be prevented or controlled.

These circumstances may include severe weather, natural events, transportation disruption, public authority restrictions, customs procedures, industrial action, major operational interruptions, or other unexpected events affecting the delivery network.

Where such circumstances arise, we will provide reasonable assistance where possible.

19. Shipping Enquiries

Customers may contact us regarding order processing, dispatch, delivery status, delivery problems, missing parcels, damaged shipments, incorrect delivery information, or other shipping-related concerns.

When contacting us, customers should provide enough order information for the enquiry to be identified and reviewed.

Company: Elvane
Address: 108 THIRLMERE GARDENS, NORTHWOOD, HA6 2RU
Email: support@elvane.online
Telephone: +44 7811433960