This Privacy Policy explains how Elvane collects, uses, stores, protects, and handles personal information when customers visit the website, contact us, create an account, place an order, purchase hoodies, or otherwise interact with our online store.
We are committed to handling personal information responsibly and in accordance with applicable data protection requirements in the United Kingdom.
Company Name: Elvane
Address: 108 THIRLMERE GARDENS, NORTHWOOD, HA6 2RU
Email: support@elvane.online
Telephone: +44 7811433960
1. Personal Information We May Collect
We may collect personal information that customers provide directly when using our website or communicating with us. Depending on how you interact with the website, this information may include:
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Full name
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Billing address
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Delivery address
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Email address
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Telephone number
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Order information
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Products purchased
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Product sizes, colours, quantities, and other order selections
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Account information
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Customer service correspondence
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Return and refund information
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Information submitted through contact forms
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Information provided when making an enquiry or complaint
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Communication preferences
We only seek to collect information that is reasonably necessary for operating our online store, processing orders, providing customer support, and carrying out related business activities.
2. Information Collected When You Use the Website
When customers browse or use our website, certain technical information may be collected automatically.
This information may include:
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Internet Protocol address
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Browser type
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Device type
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Operating system
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General website usage information
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Pages viewed
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Approximate access times
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Referring pages
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Shopping activity
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Cart activity
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Website interaction information
This information may be used to operate the website, maintain security, identify technical problems, understand how customers use the website, and improve the shopping experience.
3. How We Use Personal Information
We may use personal information for legitimate business and operational purposes connected with providing our products and services.
These purposes may include:
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Processing customer orders
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Confirming purchases
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Managing payments
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Preparing orders for dispatch
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Delivering purchased products
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Providing order information
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Communicating about an order
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Handling returns and refunds
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Responding to enquiries
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Providing customer service
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Managing customer accounts
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Preventing fraudulent activity
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Protecting the security of the website
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Maintaining business and transaction records
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Resolving complaints and disputes
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Improving website functionality
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Understanding customer shopping behaviour
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Meeting applicable legal, accounting, and regulatory obligations
We do not use personal information for purposes that are incompatible with the reason for which the information was originally collected unless permitted or required by applicable law.
4. Legal Grounds for Processing Personal Information
Where applicable under United Kingdom data protection law, personal information may be processed on one or more lawful grounds.
These may include:
Contractual necessity:
Personal information may be required to process an order, arrange delivery, manage a return, issue a refund, or otherwise fulfil obligations arising from a purchase.
Legal obligations:
Certain information may need to be processed or retained where necessary to comply with applicable legal, accounting, taxation, regulatory, or record-keeping requirements.
Legitimate interests:
Information may be processed where reasonably necessary for legitimate business interests, provided those interests do not override the rights and interests of the individual.
Such interests may include protecting the website, preventing fraud, improving services, managing customer enquiries, maintaining business records, and operating the online store effectively.
Consent:
Where consent is required for a particular type of processing, we may ask customers to provide consent. Where processing is based on consent, consent may generally be withdrawn by contacting us.
5. Order and Transaction Information
When a customer places an order, we process information necessary to manage the transaction.
This may include the customer's name, contact information, billing information, delivery details, purchased products, order value, order status, and related correspondence.
Order information may be retained where reasonably necessary for customer service, accounting, fraud prevention, dispute resolution, returns, refunds, or legal record-keeping requirements.
We recommend that customers provide accurate and current information when placing an order so that transactions and deliveries can be handled correctly.
6. Payment Information
Payment information may be processed when customers purchase products through the website.
The information required for payment processing may depend on the payment method selected by the customer.
Where payment services are provided by a payment service provider, certain payment information may be transmitted directly to that provider for transaction processing, authentication, security, fraud prevention, or related purposes.
We only use payment-related information as necessary to complete transactions, manage refunds, resolve payment issues, maintain transaction records, and prevent fraudulent activity.
7. Delivery and Order Fulfilment
Personal information may be shared with service providers where reasonably necessary to fulfil customer orders.
For example, a customer's name, delivery address, telephone number, email address, and order-related information may be provided to organisations involved in preparing, transporting, tracking, or delivering an order.
Such information should only be used to the extent necessary for providing the relevant service or satisfying applicable legal obligations.
8. Customer Service and Communications
When customers contact us by email, telephone, contact form, or another available communication method, we may collect and retain information relating to the communication.
This may include:
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Customer name
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Contact information
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Order number
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Details of an enquiry
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Complaint information
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Return or refund details
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Information supplied to help resolve a problem
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Our responses and related correspondence
Customer service records may be retained where reasonably necessary to resolve enquiries, provide consistent support, protect legal rights, prevent fraud, and maintain appropriate business records.
9. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website operation and functionality.
These technologies may help with activities such as:
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Remembering shopping cart contents
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Maintaining website sessions
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Supporting account functionality
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Remembering website preferences
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Improving website performance
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Understanding how visitors interact with pages
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Protecting against fraudulent or suspicious activity
Certain cookies may be necessary for the proper operation of the website, while other technologies may depend on customer choices or consent where required.
Customers may be able to manage cookies through their browser settings. Restricting certain cookies may affect the availability or performance of some website functions.
10. Sharing Personal Information
We do not disclose personal information unnecessarily.
Personal information may be shared with organisations that provide services necessary for operating the website and completing customer transactions.
These may include service providers involved in:
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Website hosting
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Website maintenance
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Payment processing
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Order management
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Delivery and logistics
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Fraud prevention
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Security services
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Customer communications
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Information technology support
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Professional accounting or legal services
We may also disclose information where reasonably necessary to comply with applicable laws, regulatory requirements, legal proceedings, court orders, or lawful requests from competent authorities.
11. Sale of Personal Information
We do not sell customer personal information as part of our ordinary business activities.
Information collected through the website is intended to be used for operating the online store, processing transactions, providing customer support, maintaining security, improving services, and satisfying applicable legal obligations.
12. International Processing of Information
Some service providers involved in website hosting, payment processing, technical services, communications, or other business operations may process information outside the United Kingdom.
Where personal information is transferred internationally, reasonable measures should be used to ensure that the information receives an appropriate level of protection in accordance with applicable data protection requirements.
The specific location in which information is processed may depend on the service provider involved in the relevant transaction or website function.
13. Data Retention
Personal information is not intended to be retained for longer than reasonably necessary for the purpose for which it was collected.
The appropriate retention period may depend on:
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The nature of the information
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The purpose of processing
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Customer service requirements
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Contractual requirements
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Accounting requirements
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Fraud prevention requirements
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Legal or regulatory obligations
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Potential disputes
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The need to establish, exercise, or defend legal claims
Certain order and transaction records may need to be retained for longer periods where required for legitimate business or legal purposes.
When information is no longer reasonably required, appropriate steps may be taken to delete, anonymise, or otherwise securely dispose of it.
14. Security of Personal Information
We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, accidental loss, improper use, alteration, disclosure, or destruction.
Security measures may include controls relating to:
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Access restrictions
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Website security
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Account authentication
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System monitoring
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Information storage
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Payment processing
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Administrative procedures
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Service provider access
However, no method of electronic transmission or information storage can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their own account information, passwords, devices, and communications.
15. Customer Accounts
Where account functionality is available, customers are responsible for maintaining the confidentiality of their login details.
Customers should not disclose their passwords or account credentials to unauthorised persons.
If a customer believes that an account has been accessed without permission or that login information has been compromised, the customer should contact us as soon as reasonably possible.
Information associated with an account may be used for account management, order history, customer support, security, and related website functionality.
16. Marketing Communications
Where marketing communications are offered, customers may receive promotional communications only where there is an appropriate legal basis for doing so.
Where consent is required, customers may be asked to provide consent before receiving such communications.
Customers may request to stop receiving optional marketing communications.
Requests to stop marketing communications will not normally prevent us from sending necessary transactional or service-related messages, including order confirmations, delivery information, customer service responses, or important information concerning an existing transaction.
17. Your Data Protection Rights
Depending on applicable United Kingdom data protection law and the circumstances of the request, individuals may have rights concerning their personal information.
These may include the right to:
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Request access to personal information
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Request correction of inaccurate information
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Request completion of incomplete information
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Request deletion of personal information in certain circumstances
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Request restriction of processing in certain circumstances
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Object to certain processing
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Request transfer of certain personal information where applicable
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Withdraw consent where processing is based on consent
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Raise concerns regarding the handling of personal information
These rights are subject to applicable legal conditions, limitations, and exemptions.
We may need to request sufficient information to confirm the identity of the person making a request before providing, changing, or deleting personal information.
18. Requests to Access, Correct, or Delete Information
Customers who wish to make a privacy-related request may contact us using the contact information provided in this Privacy Policy.
To help us identify the relevant information, customers should provide sufficient details regarding their request.
Depending on the nature of the request, we may ask for additional information where reasonably necessary to verify identity, locate relevant records, prevent unauthorised disclosure, or comply with legal obligations.
A request to delete personal information may not always result in immediate deletion of every record.
Certain information may need to be retained where required or permitted for purposes including transaction records, accounting, fraud prevention, dispute resolution, legal compliance, or the establishment, exercise, or defence of legal claims.
19. Children's Privacy
Our online store is intended for customers who are legally able to enter into purchasing arrangements for the products offered through the website.
We do not knowingly seek to collect personal information from children where such collection would be inappropriate or unlawful.
If we become aware that personal information relating to a child has been provided in circumstances where it should not have been collected, appropriate steps may be taken to review and, where appropriate, delete or restrict the information.
20. Privacy Questions and Contact Information
Customers may contact us regarding this Privacy Policy, personal information, data protection rights, privacy concerns, access requests, correction requests, deletion requests, or other questions concerning how information is handled.
Company Name: Elvane
Address: 108 THIRLMERE GARDENS, NORTHWOOD, HA6 2RU
Email: support@elvane.online
Telephone: +44 7811433960
When contacting us about personal information, please provide enough information for us to understand the request and identify the relevant records. We will review privacy-related requests in accordance with applicable requirements and any lawful limitations that may apply.